ITSM problem management: What are your pain points?

Tweets from #CIOchat Tweet Jam quoted on techtarget.com @tcrawford Always the case. The strongest misconception of #ITSM (and esp. #ITIL) has been that you need to do it all. Says who!? #CIOChat Read more at… http://searchcio.techtarget.com/news/2240222162/ITSM-problem-management-What-are-your-pain-points