BSMdigest
I have just started posting on BSM Digest on behalf of CA Technologies. You can read my first post there, Beyond BSM – Cloud Computing and the Next Generation of Service Management! In it, I talk about how cloud drives an urgent need for a more flexible and dynamic management practice based on automated service operations management.
Rather than adding yet more manual labor, or continuing to focus on low-level change and configuration management, cloud drives an urgent need for a more flexible and dynamic management practice based on automated service operations management. This is driving a new generation of service management that can assure quality business service in real-time, even as infrastructure and applications rapidly change, and which can trigger workflows across data center and cloud resources to rapidly remediate service quality and availability problems.
Read the full article: Beyond BSM – Cloud Computing and the Next Generation of Service Management at BSMdigest.