A few days ago I was pleased to brief again with Reflex Systems. Apart from the fact that they are doing some very cool things with virtualization management, their approach struck me as, if not unique, at least pleasantly rare.
Good for them!
What I liked most was that they are trying to break down the barriers between systems and security management. Certainly this is something that I discuss regularly with enterprises â€“ the need to stop focusing on silo-based management, and perhaps even more importantly, to stop pandering to silo-focused low-level managers. Almost all of the CIOs, VPs, and IT Directors who I talk with are critically aware of the problems these silos cause â€“ including human errors, resource inefficiencies, security problems, and higher costs.
This is also a constant discussion I have within EMA, especially with the lead of our security practice, Scott Crawford â€“ a brilliant mind on security (amongst many other subjects) who constantly thinks about security in ways I never could or would. We work and publish together on this topic frequently. Indeed, it has come up again in our latest research, which shows that security and risk management are a fundamental requirement for cloud computing â€“ or what EMA calls the â€˜Responsible Cloudâ€™.
The upshot of all these conversations is simple â€“ security management and systems management are not, cannot, and should not be completely separate. Not in human terms, not in processes, and not in technologies. Without doubt, anyone in a large enterprise who has ever tried to implement a patch, a configuration change, a firewall update, a software release, or a hundred other data center changes will attest to this in a heartbeat.
Of course (as Scott rightly pointed out when I last spoke with him about this), we will always need security experts, and systems experts – the two disciplines are not the same, and we will always need deep domain expertise in each. So I am not advocating complete convergence. But we need more software tools that provide integration and interoperability that allow these professional to work more effectively together.
While multi-function vendors like CA, Symantec, IBM, and others have the product portfolio to approach these cross-silo problems holistically, there are few â€˜best of breedâ€™ vendors thinking this way. Of course, Tripwire and the ever-inspiring Gene Kim (who I have sadly never met) spring to mind for me; so would Configuresoft (although now as part of EMC Ionix, hardly a niche vendor), and the indefatigable Dennis Moreau. Both inspire their teams, technologies, and customers by championing a fundamental understanding that systems and security cannot, at their heart, be completely separated.
(As an aside, these two seem like they would have been incredibly compelling arch-enemies in some ubergeek superhero genre â€“ although I would never want to choose which should be the hero and which the villain!)
I must say that, so far at least, I donâ€™t know the product design team from Reflex personally â€“ guys like Hezi Moore, Aaron Bawcom, and Mike Wronski â€“ as well as I do Dennis or Gene. However, I do know that they all have very credible security chops. Plus, one thing is clear to me.
They get it. They really get it.
And that in itself is a thing of rare beauty.
Deliberately designing functionality that addresses both security and systems management â€“ like functional isolation, integrated access control, change segregation, granular audit trails, policy based management, and role-based access â€“ into a systems management toolset is a rare feat, especially in startup and niche products. It is something I look for all the time, because my enterprise clients often demand it. Sadly, all too often I fail to find it â€“ and I am not even a real security wonk! When I do, I am pleasantly surprised. When I see deep thought going into the security value of a systems management product, I am almost ecstatic.
Unfortunately, the challenge for vendors like Reflex and Tripwire (as it was for Configuresoft, and perhaps is still for EMC, Symantec, etc.) is to find customers that value this synergy. While most high-level IT execs understand this imperative, their holistic view frequently does not translate to many of their lower-level managers, or to many functional IT practitioners.
Of course, there are plenty of departmental ops managers and security managers who do get it. They strive to connect their teams with other groups, driving greater business efficiency and effectiveness as a result. However, unfortunately, many do not, instead focusing on protecting their small empires, walling themselves off from integrated management and cross-functional resourcing.
Similarly, many positive-minded individual technicians will actively seek out cross-skilling opportunities, recognizing that it makes them not just more useful but also more valuable, and more indispensable. However, many practitioners (both security and ops) can be just as bad as the most myopic managers (who they often work for), dogmatically eschewing integrated management tools and processes, seeing them as threats to their own personal domains of control.
Sad but true, best practices like breaking down IT management silos are not always adopted.
Fortunately, vendors like Reflex and Tripwire that have expertise and passion in both ops and security (and â€“ shameless plug â€“ trusted advisors like EMA, which is big enough to have experts in both disciplines, yet small enough that we still work together), are trying to break down these barriers.
And more power to them. They serve their clients much better by promoting the undeniable facts that security values are critical to systems management, and systems management is critical to security.